We got you
Both Poplab online store and app are accessible 24/7. Our official working hours are from 10.30am - 6.30pm daily.
Our shop is based in Singapore.
You may contact our Customer Service at firstname.lastname@example.org. Our Customer Service business hours are 10:30 a.m. to 6:30 p.m. local time, however we suggest to check out the relevant policy page in our footer first to get your question addressed faster. When emailing your queries, please include product images or screenshots for us to better assess your needs.
You can find a product by browsing shop page where our featured products are shown, or accessing the Shop or Brands navigation to browse exclusive collections.
Do look at the product description under the particular product on our webpage for more details.
Unfortunately we only ship locally (within Singapore) for now. However, we’re in the midst of working out shipping options to more countries. You can follow our social media to look out for the updates.
It will take 1-3 working days for the order to be shipped out from our warehouse.
This will depend on the delivery service you have selected at the point of purchase. You will be able to check the status of your order through the tracking ID sent to you via email after the purchase
Do inform us of the changes you would like to make as soon as possible. We may be able to fulfill your request if your order has not been shipped out yet.
You will receive an email with the tracking ID of your items after your purchase.
We accept payments from all debit and credit cards, PayPal and Google Pay.
If there are any issues regarding payment such as failed payment, do contact our support email at email@example.com.
Customers will only be able to receive refunds when products received are damaged or faulty. After receiving your email, our Customer Service will reply to you within 1-2 working days and process your refunds within 7 days thereafter.
If the item received is not what was ordered, do contact us at firstname.lastname@example.org, attaching your invoice as well as an image of the product you received.
Do refer to our webpage for the Return Policy guidelines.
Do refer to our webpage for the guidelines on the Return Policy for purchases on Poplab.
We have free tracked shipping for local Singapore orders once an order reaches S$80 (after any discount codes). For orders below S$80, a delivery fee will be applicable.
All orders are fulfilled via J&T Express, SingPost or Qxpress. A tracking number will be provided to your email once your order purchase is confirmed.
For tracked mail (Singapore), it will take between 1-4 working days for the parcel to reach you. Note that the length of time also depends on the products which are ordered, some of which might require a longer processing time due to customizations. Nevertheless, we strive to fulfil all orders as soon as we receive them.
Note that the above are best estimates and may vary depending on festive periods.
Unfortunately, currently we do not offer international shipping.
All orders are processed and shipped by either J&T Express, SingPost or Qxpress. Please do kindly note that shipments may be delayed due to public holidays, local customs administration and other unforeseen circumstances.
You will receive an email with the tracking ID of your items after your purchase. Please allow some time for the delivery service website to reflect the status of your order. This could take up to a couple of hours after you receive the delivery confirmation email from us.
We would collect our customer’s name, email, address and credit card details (only for purchase or when shipping purchased items)
Your delivery address and payment info can be updated on the webpage.
On the login page, click on “Forgot My Password” and you will be redirected to the webpage. Follow the steps to retrieve a new password login.
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Yes! We have over 2 decades of experience helping retailers transform their camapaigns through physical and digital activation. Our sister company, PopperAsia will be part of the process.
Campaigns can start from 2 weeks and up to 1.5 months after testing to deploy. Please reach out to our solution consultant to plan out the timing let your project come to life!