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What time does your shop operate?

Both Poplab online store and app are accessible 24/7. Our official working hours are from 10.30am - 6.30pm daily.

Where is your shop based?

Our shop is based in Singapore.

How do I contact Poplab Customer Service Center?

You may contact our Customer Service at Our Customer Service business hours are 10:30 a.m. to 6:30 p.m. local time, however we suggest to check out the relevant policy page in our footer first to get your question addressed faster. When emailing your queries, please include product images or screenshots for us to better assess your needs.

How do I find a product?

You can find a product by browsing shop page where our featured products are shown, or accessing the Shop or Brands navigation to browse exclusive collections.

What materials are your merchandise made of?

Do look at the product description under the particular product on our webpage for more details.

Do you deliver internationally?

Unfortunately we only ship locally (within Singapore) for now. However, we’re in the midst of working out shipping options to more countries. You can follow our social media to look out for the updates.

When will my order be shipped?

It will take 1-3 working days for the order to be shipped out from our warehouse.

When will my order arrive?

This will depend on the delivery service you have selected at the point of purchase. You will be able to check the status of your order through the tracking ID sent to you via email after the purchase

Can I change my shipping address or contact details after an order has been placed?

Do inform us of the changes you would like to make as soon as possible. We may be able to fulfill your request if your order has not been shipped out yet.

How do I know where my order is?

You will receive an email with the tracking ID of your items after your purchase.

What payment methods do you accept?

We accept payments from all debit and credit cards, PayPal and Google Pay.

Payment Verification

If there are any issues regarding payment such as failed payment, do contact our support email at

When can I get/receive my refund?

Customers will only be able to receive refunds when products received are damaged or faulty. After receiving your email, our Customer Service will reply to you within 1-2 working days and process your refunds within 7 days thereafter.

What should I do if the item is not received or not as described?

If the item received is not what was ordered, do contact us at, attaching your invoice as well as an image of the product you received.

How do I return an item?

Do refer to our webpage for the Return Policy guidelines.

What should I pay attention to in the Refund and Returns Process?

Do refer to our webpage for the guidelines on the Return Policy for purchases on Poplab.

What is your Shipping policy?

We have free tracked shipping for local Singapore orders once an order reaches S$80 (after any discount codes). For orders below S$80, a delivery fee will be applicable.

All orders are fulfilled via J&T Express, SingPost or Qxpress. A tracking number will be provided to your email once your order purchase is confirmed.

How long does it take for me to receive my parcel after I place an order?

For tracked mail (Singapore), it will take between 1-4 working days for the parcel to reach you. Note that the length of time also depends on the products which are ordered, some of which might require a longer processing time due to customizations. Nevertheless, we strive to fulfil all orders as soon as we receive them.

Note that the above are best estimates and may vary depending on festive periods.

Do you offer international shipping outside of Singapore, US and UK?

Unfortunately, currently we do not offer international shipping.

Where do we ship from?

All orders are processed and shipped by either J&T Express, SingPost or Qxpress. Please do kindly note that shipments may be delayed due to public holidays, local customs administration and other unforeseen circumstances.

How can I track my order?

You will receive an email with the tracking ID of your items after your purchase. Please allow some time for the delivery service website to reflect the status of your order. This could take up to a couple of hours after you receive the delivery confirmation email from us.

What personal information do we collect?

We would collect our customer’s name, email, address and credit card details (only for purchase or when shipping purchased items)

How do I update the information on my Poplab account?

Your delivery address and payment info can be updated on the webpage.

What do I do when I forget my email address / password?

On the login page, click on “Forgot My Password” and you will be redirected to the webpage. Follow the steps to retrieve a new password login.

What is a 3D marketing solution?

A 3D marketing solution is a package of services and technologies that a company can use to create and implement 3D marketing campaigns. This can include virtual and augmented reality experiences, 3D product visualizations, and 3D scanning and modeling. The solution also include analytics to track the performance of the campaigns, and adjustment accordingly.

How does a 3D marketing solution help my business?

A 3D marketing solution can help your business to create and implement engaging and effective 3D marketing campaigns, increase sales, and promote your products and services in new ways. The solution can also help you to increase customer engagement, track and analyze campaign performance, and optimize your marketing efforts over time.

What kind of technologies are included in a 3D marketing solution?

A 3D marketing solution can include a variety of technologies, such as virtual and augmented reality, 3D scanning and modeling, and 3D animation. It also can include platforms to host and deliver the campaign, data analytics software and tools.

How much does a 3D marketing solution cost?

The cost of a 3D marketing solution can vary depending on the specific solution and the scope of the project. It's important to work with a provider to understand the cost breakdown and what is included in the solution.

Can my virtual campaign link with my physical campaign?

Yes! We have over 2 decades of experience helping retailers transform their camapaigns through physical and digital activation. Our sister company, PopperAsia will be part of the process.

How long does it take to deploy a campaign?

Campaigns can start from 2 weeks and up to 1.5 months after testing to deploy. Please reach out to our solution consultant to plan out the timing let your project come to life!